On Meaningful Action

As we go about building our businesses and growing our careers we find that a strong vision can serve as the springboard for inspiration and right action.
To sustain and nurture our vision we need to pay attention to what is asked of us. It is through commitment and will power that we can […]

On Customer Service
I believe that when the “customer service” gurus coined the phrase “The customer is always right” they had good manners in mind. I don’t believe that the customer is always right. There are times when a customer is wrong. Dealing with a difficult customer is a test of one’s manners, flexibility, and vision.
Customer […]