On Meaningful Action

As we go about building our businesses and growing our careers we find that a strong vision can serve as the springboard for inspiration and right action.
To sustain and nurture our vision we need to pay attention to what is asked of us. It is through commitment and will power that we can […]

On Customer Service
I believe that when the “customer service” gurus coined the phrase “The customer is always right” they had good manners in mind. I don’t believe that the customer is always right. There are times when a customer is wrong. Dealing with a difficult customer is a test of one’s manners, flexibility, and vision.
Customer […]

Vision Value
Being in business is not for the weak at heart. Especially in times of great uncertainty and constant change. Certain factors, like the economy, are beyond our control. These are the things we must accept. As in every aspect of life, we can only act upon the areas we have some control over.
We may […]

When The Shoe Fits
In my work with small business owners, I sometimes come across the person who is in business for all the wrong reasons. It happened just the other day. I was visiting an art gallery with a friend who knew the gallery owner. We started talking and during the conversation, the owner […]

Building the Foundation: Planning for Success

“In dreams begin our possibilities” wrote William Shakespeare. Starting a business begins with a dream, a flush of inspiration. It is an act of creativity and deep desire for something different than what life and work have been so far. As you begin to get more and more excited about […]

“I am in the initial stages of starting my business. I will be making and selling chemical-free, handmade creams and scrubs. Since the creams contain no emulsifying agents, they are rather dense and have a waxy feel at first (bees wax).
I am looking for a way to communicate this to my customers without scaring them […]